Azerpocht LLC (Baku)

Postal Services

Acceptance and delivery of letters, parcels, and packages within the country and internationally
Express delivery (EMS)
International postal money transfers

2. Financial Services

Payment of pensions and social benefits
Domestic and international money transfers
Payment of utility bills, mobile services, and other services
Currency exchange operations

3. Banking Services (in partnership with banks)

Issuance and servicing of payment cards
Acceptance of deposits and account management
Lending services (in some regions)

4. Logistics Services

Warehousing services
Courier delivery within cities and regions

5. Other Services

Sale of stamps and collectible items
Fulfillment of government and corporate orders (e.g., document distribution)
Newspaper and magazine subscription services

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Azerpost (Azərpoçt) invests in several key areas to develop and modernize its services:

1. Digitalization and Automation

Implementation of modern IT systems and electronic services for customer convenience (e.g., online parcel tracking, electronic payments)
Automation of sorting centers and post offices

2. Infrastructure and Logistics

Modernization and expansion of post offices across the country
Upgrading transportation for faster and higher-quality deliveries
Establishment of new logistics hubs and warehouse complexes

3. Development of Financial Services

Introduction of new products in collaboration with banking partners
Expansion of money transfer and bill payment options through the postal network

4. Environmental Initiatives

Use of energy-efficient technologies in branches
Reduction of paper-based document processes

5. Staff Training and Development

Professional development courses for employees
Implementation of new service and customer care standards

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Azərpoçt’s Social Responsibility

1. Education and Public Awareness
Organizing training programs and seminars on how to use postal and financial services, especially for the elderly and rural residents.
Running information campaigns on digital literacy and the security of online payments.

2. Service Accessibility
Expanding the postal network to remote and rural areas to ensure equal access to services.
Creating convenient conditions for elderly and mobility-impaired individuals.

3. Charity and Social Projects
Participating in charity events and support programs for low-income populations.
Assisting with the collection of humanitarian aid and supporting social initiatives.

4. Environmental Initiatives
Implementing energy-efficient technologies in branches and reducing paper usage.
Organizing and participating in environmental actions (tree planting, territory cleaning, etc.).

5. Community Development
Supporting cultural events and national holidays.
Collaborating with local authorities and organizations to improve quality of life.Azərpoçt strives to make a meaningful contribution to the country's social development and promote sustainable progress in society.
Revenue Structure· Postal services: 22.6 million AZN· Financial services: 14.8 million AZN· Investment income: 22.2 million AZN

Revenue Structure

Postal services: 22.6 million manats

Financial services: 14.8 million manats

Investment income: 22.2 million manats

Anti-Fraud Measures
Fraud schemes: There has been an increase in fake messages sent under the name of Azərpoçt. The Cybersecurity Service urges citizens to stay alert and contact the call center at 169 to verify any suspicious information.

International Cooperation
Forum in Baku: Azərpoçt participated in an international forum held in Baku aimed at promoting Azerbaijan globally and enhancing the country's reputation in the field of postal services.

https://www.azerpost.az

https://media.az

https://www.trend.az