VFS GLOBAL (Baku)
- Baku, Khatai district, Khojaly avenue 37, 2nd floor
- (+99412) 404-76-38
- AZ1000
- http://www.vfsglobal.com/czechrepublic/azerbaijan/
- Monday - Friday 09:00:00 - 18:00:00
No transportation info
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VFS Global Baku is an official visa application center operating in partnership with various diplomatic missions (including the United Kingdom, Czech Republic, Canada, and others), providing services related to visa documentation and biometrics in Baku.
History:
VFS Global was founded in India in 2001 and currently operates under the Blackstone Group, having processed over 140 million visa applications worldwide, with a daily capacity of up to 100,000 applications.Team:
The official representatives in Baku operate under the local company VF SERVICES AZERBAIJAN LLC. -
Acceptance of visa documents for the United Kingdom, Canada, Czech Republic, Lithuania, and other countries.
Biometric data collection (fingerprints, photos), verification of document packages.
Value-added services: photography, printing, courier delivery, SMS notifications.
Online appointment scheduling and visa status tracking via the official VFS Global website. -
Investments — VFS Global
Global Investments and Company Valuation
In October 2024, investment company Temasek Holdings acquired an 18% stake in VFS Global for $950 million, valuing the company at approximately $5 billion in equity and $7 billion including debt.
The largest shareholder is Blackstone, holding over 50%; other investors include the Kuoni & Hugentobler Foundation and EQT.
VFS Global closed 2023 with a record volume of 300 million processed visa applications, strengthening its leadership in the visa outsourcing sector.Investment Activity and Achievements
In February 2025, a generative AI-based chatbot was launched — an international support service for UK visa applicants in 141 countries.
The company expanded partnerships: for example, a global collaboration with SAP for digital solutions in visa and mobility services; acquisition of a controlling stake in CiX Citizen Experience in Brazil to scale the digital platform across Latin America, Africa, and other regions. -
CSR Initiatives — VFS Global
1. General Sustainability Strategy
VFS Global adheres to a global sustainability strategy based on the UN Global Compact principles and aligned with the Sustainable Development Goals (SDGs). Their program includes 5 key pillars:
Community (Supporting our Communities)
Environment
Sustainable Economic Growth
Governance and Corporate Responsibility
Employee DevelopmentThe targeted Integrated Sustainability Report 2024 covers the period from January 1 to December 31, 2024, and has been externally verified by an independent expert.
2. Community Support and Volunteering
Champions of Change program — encourages employee participation in charitable and volunteering activities, including paid time off for volunteering (Global Volunteering Time-Off Policy, introduced in 2023).
In 2021, over 60 initiatives across 22 countries reached more than 55,000 individuals.
In India, VFS Global complies with the CSR Law and allocates up to 2% of average annual profits to social programs, including education for underprivileged children.3. Environmental Sustainability
Tree planting project: over 1,500 trees planted in pilot locations (UAE and India), with a target of over 10,000 trees over 5 years.
More than 50% of the company’s energy consumption is gradually being transitioned to sustainable sources — through the purchase of Energy Attributed Certificates.
VFS Global is certified under ISO 14001:2015 (Environmental Management), ISO 9001 (Quality Management), ISO 27001 (Information Security), ISO 45001 (Occupational Health & Safety), among others.4. Working Conditions and Inclusion
Focus on Diversity, Equity & Inclusion (DE&I): global support programs for women, individuals with varying abilities, and diverse identities and orientations.
Training and development strategies: PCMM-based training, leadership development, and digital courses via the VFS Global Academy.5. Ethical and Transparent Governance
VFS Global has zero tolerance for corruption and bribery (anti-corruption policy, code of conduct, ISO 37001).
Competitive corporate governance structure: independent board of directors, ESG committee, regular audits and risk controls.
Strict data protection policies: compliant with GDPR, BS10012, IT Grundschutz, Cyber Essentials (UK), ENS (Spain), and ISO/IEC 27001. -
New e-Visa Portal
At the end of 2024 and beginning of 2025, VFS Global launched a new e-Visa portal, making the process of obtaining a visa to Azerbaijan easier and more convenient via an online platform.
Launch of AI Chatbot
In February 2025, VFS Global introduced a generative AI-powered chatbot to assist UK visa applicants. The system operates in 141 countries, including branches in India, the UAE, and Germany.
