Baku ASAN Service Center No. 1 - Service, Narimanov
- Hasan Aliyev, Narimanov, Baku
- (+99412) 444-74-44
- (+99412) 108
- AZ1078
- https://asan.gov.az
- https://facebook.com/asanxidmat
- https://instagram.com/asanxidmat
- https://twitter.com/asanxidmat
88A, 33, 3 (274 m)
6, 13 (297 m)
61, 38, 83, Ekspres M7 (307 m)
88, 133, 85 (394 m)
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ASAN xidmət (Azerbaijan Service and Assessment Network) is a government agency under the President of Azerbaijan, created to simplify interactions between citizens and government bodies.
History
Established on July 13, 2012
Began operations on December 29, 2012
In 2013, ASAN buses were launched to serve residents in remote areas
Team
The agency is led by the Chairman of the State Agency for Public Services and Social Innovations. It reports directly to the President. Volunteers also take part in operations and support service delivery -
Over 360 public and utility services, including passports, visas, licenses, birth and death registration
Mobile ASAN — buses and trains offering services to remote regions
Online services: e-ASAN, ASAN Pay, ASAN müraciət (complaints and suggestions), and self-service terminals
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Idea Bank — original projects such as ASAN Radio, solar-powered benches, and a children’s traffic park
ASAN müraciət — a platform for citizens to submit complaints and suggestions
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ASAN — is a fully government-funded initiative. It does not have investors. The system is growing through state financing.
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The agency is state-funded. Its goal is not to make a profit, but to streamline processes and reduce bureaucratic red tape
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April–May 2025 — “Bilim Quba” center opened, meetings held with the State Migration Service
May 2025 — Participation in Madrid GovTech 4 Impact
January 2024 — Awarded “Best Startup Outcome in the Caucasus” by StartupBlink
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2012 — Establishment and launch
2013 — Launch of mobile services
2014 — Implementation of ISO 9001 and OHSAS 18001
2015 — Received UN and British Council awards
2023 — 25th center opened in Salyan: 61 million applications processed, 99.8% customer satisfaction
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Since 2014 — ISO 9001:2008 and OHSAS 18001:2007
UN Public Service Award (2015), British Council Award (2015), Netty Award (2018) for best website
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ASAN — is a model public service initiative that includes volunteers, cultural programs (radio, theater), and child-friendly zones
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New centers planned in Shusha, Aghdam, Jabrayil, and Lachin
The ASAN model is being adopted in other countries — agreements signed with 16 countries, including Colombia
Expansion of digital services, complaints systems, and technologies such as GovTech and the metaverse
