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  • 1 sayli Baki ASAN xidmət merkezi (Baku)

1 sayli Baki ASAN xidmət merkezi (Baku)

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Routes

88A, 33, 3 (274 meters (distance in meters))

6, 13 (297 meters (distance in meters))

61, 38, 83, Ekspres M7 (307 meters (distance in meters))

88, 133, 85 (394 meters (distance in meters))

  • ASAN xidmət (Azerbaijan Service and Assessment Network) is a government agency under the President of Azerbaijan, created to simplify interactions between citizens and government bodies.

    History

    Established on July 13, 2012

    Began operations on December 29, 2012

    In 2013, ASAN buses were launched to serve residents in remote areas

    Team
    The agency is led by the Chairman of the State Agency for Public Services and Social Innovations. It reports directly to the President. Volunteers also take part in operations and support service delivery

  • Over 360 public and utility services, including passports, visas, licenses, birth and death registration

    Mobile ASAN — buses and trains offering services to remote regions

    Online services: e-ASAN, ASAN Pay, ASAN müraciət (complaints and suggestions), and self-service terminals

  • Idea Bank — original projects such as ASAN Radio, solar-powered benches, and a children’s traffic park

    ASAN müraciət — a platform for citizens to submit complaints and suggestions

  • ASAN —  is a fully government-funded initiative. It does not have investors. The system is growing through state financing.

  • The agency is state-funded. Its goal is not to make a profit, but to streamline processes and reduce bureaucratic red tape

  • April–May 2025 — “Bilim Quba” center opened, meetings held with the State Migration Service

    May 2025 — Participation in Madrid GovTech 4 Impact

    January 2024 — Awarded “Best Startup Outcome in the Caucasus” by StartupBlink

  • 2012 — Establishment and launch

    2013 — Launch of mobile services

    2014 — Implementation of ISO 9001 and OHSAS 18001

    2015 — Received UN and British Council awards

    2023 — 25th center opened in Salyan: 61 million applications processed, 99.8% customer satisfaction

  • Since 2014 — ISO 9001:2008 and OHSAS 18001:2007

    UN Public Service Award (2015), British Council Award (2015), Netty Award (2018) for best website

  • ASAN — is a model public service initiative that includes volunteers, cultural programs (radio, theater), and child-friendly zones

  • New centers planned in Shusha, Aghdam, Jabrayil, and Lachin

    The ASAN model is being adopted in other countries — agreements signed with 16 countries, including Colombia

    Expansion of digital services, complaints systems, and technologies such as GovTech and the metaverse

  • https://asan.gov.az/

    https://www.asan.gov.az/az/media/press-releases/asan-mueraciet-mobil-tetbiqi-istifadeye-verilib

    https://www.asan.gov.az/media/press-releases

    https://asan.gov.az/en/media/gallery/album/4-sayli-baki-asan-xidmet-merkezi

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The 1 Sayli Baku ASAN Service Center offers a streamlined and efficient solution for accessing a wide range of government and public services in Azerbaijan. Located in the heart of Baku, this innovative facility is designed to enhance the user experience by providing a one-stop shop for citizens and residents seeking essential services such as document processing, legal consultations, and financial services. The 1 Sayli Baku ASAN Service Center is renowned for its commitment to transparency, efficiency, and customer satisfaction, making it a model for public service innovation in the region. Whether you need assistance with passport applications, property registrations, or business permits, the center ensures a hassle-free, professional, and timely experience.